 experience
and clients |
| Experience By Industry: Legal Services: Client Satisfaction Surveys |
- Conducted an extensive client satisfaction survey for a large local law firm.
- Conducted an Attorney Attitudes Toward Marketing survey for a 140-attorney law firm to gather information in preparation for discussions on creating incentives for rewarding marketing efforts and for creating a firmwide strategic marketing plan.
- Conducted a client satisfaction survey for a 140-attorney Minneapolis law firm assessing satisfaction in areas including responsiveness, work product, project management, communications, billing practices, strengths, weaknesses, name recognition, knowledge of various practice areas, and many others.
- Developed and conducted a comprehensive client satisfaction and marketplace perception surveys for a 10-member law firm in the Twin Cities.
- Conducted a client satisfaction survey for a Minneapolis-based court reporting firm.
- Developed the strategy for and implemented a firm-wide client satisfaction survey initiative directed at the firm's top 1,000 clients.
- Conducted a survey with local accountants to plan the substantive content for a series of continuing education seminars offered by a Minneapolis law firm, ADP and US Bank; compiled and reported upon findings used to create an ongoing seminar series.
- Conducted a client focus group for the training and consulting subsidiary of a Minneapolis law firm.
- Developed the strategy for and conducted client focus groups for a human resources training and consulting subsidiary of Minneapolis law firm.
- County Bar Association - Conducted multiple focus groups to tailor and enhance services provided to members.
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